Terms and Conditions

"Your Go-To Guide for a Smooth Rental"

Before you book, take a quick peek at our Terms and Conditions — everything you need to know for a smooth and stress-free rental experience.

By placing an order with Luxwardrobe Rentals, you acknowledge and agree to be bound by our terms and conditions and privacy policy, forming a legally enforceable agreement between you and Luxwardrobe Rentals (Last updated 30/05/2025).

Rental Period & Delivery

Your rental period begins on the first day of your booking and ends on the final day selected. Delivery and return dates are included in the hire period. For example, a 4-day hire from Friday to Monday means the item is delivered Friday and must be returned Monday.

We recommend selecting your delivery or pickup date 1–2 days before your event to allow for any unexpected delays.

All postal orders are shipped via Express Post, and tracking will be provided during the week of your hire. Once tracking is issued, it is the customer’s responsibility to monitor it and ensure timely receipt of the parcel.

For high-value items, a signature may be required upon delivery. If no one is available to sign, and the parcel is redirected to an Australia local post office or facility, it is your responsibility to collect it promptly.

Failure to monitor or collect your parcel on time will not qualify you for a refund or store credit.

If a delay occurs due to the courier and the parcel does not arrive on your chosen delivery date, you will be eligible for store credit equal to 110% of your hire fee, including the shipping cost. This ensures fairness for both our customers and our business.

Please note:

• Delivery is guaranteed by 6pm on your chosen delivery day (per Australia Post guidelines)

• Local pickups will be available by 5pm on your scheduled day

While we do our best to ensure on-time delivery or pickup, external courier delays can occur. This is why we strongly suggest booking your hire to start 1–2 days before your event

Late Returns & Non-Returns Late

If your rental item is not returned by the agreed return date, Luxwardrobe Rentals reserves the right to charge additional late fees. A fixed fee of $25 per day will apply for each overdue day until the item is returned.

Note: Sundays and public holidays are excluded from late fee calculations due to post office closures.

If the item is not returned within 15 days of the return due date, it will be considered non-returned. In this case, you will be charged 150% of the full retail value of the item, in addition to any late fees already incurred.

Important notice

Please note: In the event that an invoice remains unpaid and the customer refuses to settle the outstanding amount, Luxwardrobe Rentals reserves the right to charge the full amount directly to the payment method provided by the customer through the card authorization form, without further notice or authorization.

Responsibility & Risk

All rental garments remain the property of Luxwardrobe Rentals at all times. However, once the item is delivered, the full risk and responsibility for its safekeeping passes to the renter.

By placing a booking, you agree to take full responsibility for the care and security of the item during the hire period.

Cleaning & Repairs

Complimentary professional cleaning is included with every Luxwardrobe Rentals booking. Our team specialises in handling delicate and designer garments with the utmost care.

Please do not attempt to clean, repair, or alter any items yourself without prior written approval from Luxwardrobe Rentals.

If permanent damage occurs due to unauthorised cleaning or repair attempts, you may be charged the full replacement cost, in accordance with our Damage & Loss policy.

Damage or Loss

If a rental item is lost, stolen, or damaged beyond repair during your hire period, you will be held financially responsible for its replacement, regardless of the cause — including accidents or negligence.

In determining the replacement cost, Luxwardrobe Rentals will consider the following factors:

• Current market demand for the style

• Availability of the item for repurchase

• The original condition of the garment prior to hir

• Any loss of future bookings due to the damage or loss.

Charges will be invoiced accordingly, and failure to settle may result in legal recovery action.

Refunds, Cancellations & Exchanges

If you wish to cancel a booking, please contact us as soon as possible. Luxwardrobe Rentals does not offer refunds for cancellations — only store credit, minus a $30 cancellation fee. Cancellations must be made at least 30 days before the hire date to be eligible for credit.

Store credits are valid for 12 months and cannot be extended. Once used, the booking is final and not eligible for further cancellations or changes, including fit issues.

Exchanges are allowed if the requested item is available (not already booked). If exchanged 30+ days prior to your rental date, the $30 fee is waived. Price differences will be adjusted accordingly — you’ll be charged the extra if the new item is more expensive, or credited if it’s less.

Sizing Issues & Returns

Choosing the right size is entirely up to you — we encourage you to double-check sizing through the brand’s website or contact us directly for measurements before booking. We’re always happy to help!

Because sizing is your responsibility, we don’t offer returns or refunds if the fit isn’t quite right.

However, if you receive a different size than what you ordered, that’s on us — and you’ll get a full refund, including shipping..

Garment Condition & Damage Claims

At LuxWardrobe Rentals, we take care to maintain the quality of every piece in our collection. However, please note that our garments are pre-loved and have often been worn by others before you.

Because of this, minor signs of wear are normal and to be expected. This can include (but isn’t limited to):

• Light fabric pilling

• Faint marks or minor staining

• Wear on the inside of garments

• Other subtle signs of use

If you believe your item is damaged, has a defect, or you’ve received the wrong order, you must contact us within 6 hours of delivery with clear photos of the issue. If we’re not notified within this time frame, you may be held responsible for the damage.

Please note: If the dress is wearable and only has minor flaws from normal wear, it will not be considered eligible for a refund.

Limitation of Liability

By proceeding with a booking, you acknowledge and accept that LuxWardrobe Rentals will not be held liable for any loss, damage, cost, or expense—whether direct or indirect—that may arise from a cancelled booking or the condition or quality of a hire item.

This includes, but is not limited to, financial loss or emotional distress. While we do our best to ensure every hire goes smoothly, renting from LuxWardrobe means accepting the inherent risks that may come with pre-worn garments and third-party courier services.

Identification

LuxWardrobe Rentals may request a copy of valid, government-issued photo identification as a security measure for certain bookings. We will make reasonable efforts to contact you prior to the start of your hire period to collect this information.

If the requested ID is not provided, or if you refuse to supply it, LuxWardrobe Rentals reserves the right to cancel your booking without prior notice. In such cases, no refund or store credit will be issued.

If a customer refuses to provide valid identification when requested, we reserve the right to cancel the order without a refund. This policy is in place to protect our business and maintain the privacy and security of all parties involved.

This policy is in place to protect both our business and our community of renters.

Terms of Service

Overview

This website is operated by LuxWardrobe Rentals. Throughout the site, the terms “we”, “us”, and “our” refer to LuxWardrobe Rentals. By accessing our website and/or booking a rental from us, you agree to be bound by the following Terms of Service (“Terms”), including any additional terms, conditions, and policies referenced here or available via hyperlink.

These Terms apply to all users of the site, including but not limited to browsers, customers, vendors, and content contributors.

Please read these Terms of Service carefully before using our website. By accessing or using any part of the site, you agree to comply with and be legally bound by these Terms. If you do not agree with any part of the Terms, you must not access the website or use any services.

Any new features or tools added to the current platform will also be subject to these Terms. The most up-to-date version of our Terms of Service will always be available on this page. We reserve the right to update, change, or replace any part of these Terms by posting updates to our website. It is your responsibility to review this page periodically for changes. Continued use of the website after any updates constitutes your acceptance of those changes.

Our online store and rental system are hosted on Shopify Inc., which provides the platform that allows us to offer our products and services to you.

Section 1 – Online Store Terms

By agreeing to these Terms of Service, you confirm that you are at least 18 years of age or the age of majority in your state or territory (whichever applies), or that you are the age of majority and have provided consent for any minors under your care to use this site.

You agree to use our services for lawful purposes only and in accordance with the laws of Victoria, Australia. You must not use our website or services for any illegal or unauthorised activity, including but not limited to violations of copyright, fraud, or the transmission of harmful software or code.

You are strictly prohibited from transmitting any worms, viruses, or other malicious code. Any breach of these Terms will result in an immediate termination of your access to our services and may involve legal action under applicable Victorian or Australian law.

Section 2 – General Conditions

We reserve the right to refuse service to anyone at any time, for any reason, at our sole discretion.

By using our website, you understand that any content you transmit (excluding credit card information) may be transferred without encryption and may involve transmissions over multiple networks or be modified to meet technical requirements of connecting devices or platforms. Please note that all credit card details are always encrypted during transfer via secure networks.

You agree not to copy, reproduce, duplicate, sell, resell, or exploit any part of the Service, use of the Service, or access to the Service (including contact forms or communications) without express written permission from LuxWardrobe Rentals.

Headings used in this agreement are for convenience only and do not affect the interpretation of any terms.

Section 3 – Accuracy, Completeness & Timeliness of Information

We do our best to ensure all information on our website is accurate and current, but we make no guarantees that the content provided is free from errors, complete, or up to date.

Information on this website is provided for general use only and should not be solely relied upon for decision-making without consulting additional, more accurate or timely sources. Any reliance on this content is at your own risk.

From time to time, the website may include historical information that is not current and is provided for reference only. We reserve the right to update, modify, or remove website content at any time, but we are under no obligation to do so. It is your responsibility to monitor changes to the site.

Section 4 – Modifications to the Service and Pricing

All prices for our rental products and services are subject to change without notice.

We reserve the right to modify, suspend, or discontinue any part of the Service (including product availability or features) at any time without prior notice. We are not liable to you or any third party for any changes in pricing, temporary interruptions, or the discontinuation of any products or services.

Section 5 – Products or Services

Some of our services and items may be offered exclusively online through our website. We strive to accurately display the colours and details of all garments; however, we cannot guarantee that your device’s screen will reflect these colours with complete accuracy.

We reserve the right—but are not obligated—to limit the sale or rental of our products or services to specific individuals, locations, or jurisdictions. This may be determined on a case-by-case basis. We also reserve the right to limit quantities or discontinue any product or service at any time, without notice.

All product descriptions, availability, and pricing are subject to change at our sole discretion. Any offers made on this site are void where prohibited by law.

We do not guarantee that the quality of any item rented or purchased through LuxWardrobe Rentals will meet your specific expectations, and we do not guarantee that any service-related errors will be corrected.

Section 6 – Accuracy of Billing and Account Information

We reserve the right to refuse or cancel any hire order placed through LuxWardrobe Rentals, at our sole discretion. This may include limiting or cancelling hires per person, household, or order. These restrictions may apply to orders made using the same customer account, credit card, or billing and/or delivery address.

Should we make a change to or cancel your booking, we may attempt to notify you using the email address, billing address, or phone number provided at the time of your order. We also reserve the right to refuse any booking we suspect is being placed by resellers, rental competitors, or unauthorised third parties.

You agree to provide current, accurate, and complete information for all bookings made through our website. This includes promptly updating your account details, email address, and payment information (such as expiry dates), to ensure we can complete your transactions and contact you as needed.

Section 7 – Optional Tools

We may provide access to third-party tools that we do not monitor, control, or influence.

You acknowledge and agree that any such tools are provided on an “as-is” and “as-available” basis, without warranties, representations, or conditions of any kind. We assume no liability for your use of these tools, which is entirely at your own risk and discretion. You should ensure you are familiar with and approve the terms on which these tools are provided by the relevant third party.

From time to time, we may offer new services or features through our website (including the introduction of new tools and resources). These additions will also be subject to these Terms of Service.

Section 8 – Third-Party Links

Some content, products, and services offered through LuxWardrobe Rentals may include materials from third parties.

Links to third-party websites may appear throughout our site. These websites are not affiliated with us, and we do not assume responsibility for examining or evaluating their content, accuracy, or policies. We provide no warranty and accept no liability for any third-party materials, websites, or services.

If you engage in any transaction through a third-party website linked on our site, you do so at your own risk. Please read their terms and conditions carefully before proceeding. Any concerns, complaints, or claims relating to third-party services or products should be directed to the third party in question.

Section 9 – User Comments, Feedback and Other Submissions

If you submit creative ideas, suggestions, proposals, or other content to us—whether requested or voluntarily shared via email, website form, social media, or mail—you agree that we may use these submissions freely and without restriction. This includes editing, copying, publishing, distributing, translating, or using them in any medium without obligation to maintain confidentiality, offer compensation, or provide a response.

While we are not required to monitor, edit, or remove user-generated content, we reserve the right to do so if we deem the content to be unlawful, offensive, defamatory, obscene, or in violation of any party’s rights or our Terms of Service.

You agree that your comments will not infringe on any rights, including intellectual property, privacy, or personal rights of any third party. Additionally, your comments must not include false information, harmful software (like malware or viruses), or impersonation. You are solely responsible for any comments you post and their accuracy.

Section 10 – Personal Information

Your submission of personal information through the LuxWardrobe Rentals website is governed by our [Privacy Policy]. By using our services, you consent to the collection and use of your data as outlined therein.

Section 11 – Errors, Inaccuracies and Omissions

From time to time, there may be typographical errors, inaccuracies, or omissions on our site relating to product descriptions, pricing, promotions, or availability.

We reserve the right to correct any such errors or update information at any time without prior notice, even after you’ve submitted an order. This includes cancelling or modifying bookings if any aspect of the service or related information is found to be inaccurate.

We are under no obligation to update or clarify information on the website, except as required by Victorian consumer law. Any stated update date should not be interpreted as confirmation that all information has been modified.

Section 12 – Prohibited Uses

In addition to other restrictions outlined in these Terms, you agree not to use our website or its content:

For any unlawful purpose or to solicit illegal activity
To violate any local, state (Victoria), national, or international regulations or laws
To infringe upon intellectual property rights (ours or others)
To harass, defame, insult, or discriminate
To submit false or misleading information
To upload harmful software or malware
To collect personal data without consent
For spamming, phishing, scraping, or hacking purposes
To interfere with security systems or circumvent restrictions

Violation of these prohibitions may result in immediate termination of your access to our services.

Section 13 – Disclaimer of Warranties; Limitation of Liability

LuxWardrobe Rentals does not guarantee that use of our services will be uninterrupted, timely, secure, or error-free. We do not warrant that results from using the service will be reliable or accurate.

You acknowledge that we may suspend or cancel services at any time without notice.

All services and products provided by LuxWardrobe Rentals are offered “as-is” and “as-available” without express or implied warranties—including but not limited to merchantability, fitness for a particular purpose, and durability.

To the fullest extent permitted by law (including under the laws of Victoria, Australia), LuxWardrobe Rentals, including our directors, employees, agents, and affiliates, shall not be held liable for any loss or damage—direct or indirect—including but not limited to lost profits, loss of data, personal injury, or incidental damages arising from your use of our services, products, or website.

If your jurisdiction does not allow the exclusion or limitation of liability for consequential or incidental damages, our liability will be limited to the maximum extent permitted by law.

INDEMNITY

You agree to indemnify and hold harmless Luxwardrobe Rentals, including our parent company, affiliates, partners, directors, employees, agents, contractors, suppliers, and service providers, from any claims, demands, damages, liabilities, or expenses (including reasonable legal fees) arising out of your breach of these Terms of Service or violation of any law or third-party rights.

SEVERABILITY

If any part of these Terms is found to be invalid, unlawful, or unenforceable, that part will still be enforced to the maximum extent allowed by law, and the remainder of the Terms will continue to be valid and enforceable.

TERMINATION

These Terms remain effective unless and until terminated by either you or Luxwardrobe Rentals. You may terminate your use of our services at any time by notifying us or by ceasing use of our website.

We may also terminate or suspend access to our services at any time, without notice, if we reasonably believe you have violated these Terms. You will remain responsible for any outstanding charges incurred before termination.

ENTIRE AGREEMENT

These Terms, along with our posted policies and any other legal notices published by us, constitute the entire agreement between you and Luxwardrobe Rentals regarding your use of our services. They supersede any prior or contemporaneous communications and agreements, whether oral or written.

Our failure to enforce any part of these Terms shall not be considered a waiver of our right to do so at a later time.

GOVERNING LAW

These Terms are governed by the laws of Victoria, Australia. If you initiate legal action against Luxwardrobe Rentals, you agree to cover any legal costs we incur in responding to and resolving the matter.

CHANGES TO TERMS

You can review the latest version of our Terms of Service at any time on our website. We reserve the right to update, change, or replace any part of these Terms at our sole discretion. It is your responsibility to check for updates. Continued use of our site or services after changes are posted indicates your acceptance of those changes.

CONTACT

For any questions regarding these Terms, contact us at:

Email: info@luxwardrobe.com.au

REFUND POLICY

Luxwardrobe Rentals does not offer refunds except as required under Australian Consumer Law. We do not provide refunds for cancellations or exchanges as outlined in our rental terms.

If you believe you are entitled to a refund under Australian law, please contact us and we will review your request accordingly.

PRIVACY POLICY

This Privacy Policy explains how Luxwardrobe Rentals collects, uses, and shares your personal information when you visit or make a purchase through our website at www.luxwardrobe.com.au.

Information We Collect

We automatically collect certain data about your device when you visit the site, such as:

Browser type, IP address, time zone
Pages viewed, search terms, and interaction data

We collect this using cookies, log files, web beacons, and similar technologies.

When you place an order, we also collect:

Name, billing and shipping addresses, email, phone number, and payment details

This combined data is referred to as Personal Information.

How We Use Your Personal Information

We use this information to:

Fulfill orders and communicate with you
Screen for potential fraud or risk
Provide updates, promotions, or service information (in line with your communication preferences)
Improve our website and user experience

Sharing Your Information

We share your data only with trusted third parties:

Shopify, to operate our store (Shopify Privacy Policy)
Google Analytics, to analyze site traffic (Google Privacy Policy)

You may opt out of Google Analytics here: Opt Out

Legal Obligations

We may disclose your information where required by law or in response to valid legal requests.

BEHAVIOURAL ADVERTISING

We may use your Personal Information to deliver targeted advertising or marketing communications that we believe may be relevant to you. This may involve tracking your activity on our site and across third-party platforms.

To learn more about how targeted advertising works, you can visit the Network Advertising Initiative’s educational page: www.networkadvertising.org/understanding-online-advertising/how-does-it-work

You can opt out of targeted advertising via the following platforms:

You can also manage broader ad preferences through the Digital Advertising Alliance’s opt-out portal:

http://optout.aboutads.info

DO NOT TRACK

Please note that we do not change our data collection or usage practices in response to “Do Not Track” signals sent from your browser.

YOUR RIGHTS (EUROPEAN RESIDENTS)

If you are a resident of the European Union or United Kingdom, you have the right to:

Access the personal data we hold about you
Request corrections or updates
Request deletion of your personal information

To exercise these rights, please contact us using the information provided at the end of this policy.

We process your information to fulfill contracts (e.g., when you place an order) or to pursue legitimate business interests as outlined in this policy. Your information may be transferred outside of Europe, including to Canada and the United States.

DATA RETENTION

We retain your order and personal information for our business records unless and until you request that we delete it. This helps us comply with legal obligations, resolve disputes, and enforce agreements.

CHANGES TO THIS POLICY

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or for other operational reasons. The latest version will always be available on our website.

CONTACT US

If you have any questions about this policy, wish to access your data, or make a complaint, please contact us:

Email: info@luxwardrobe.com.au

Postal Address:

Luxwardrobe Rentals PTY LTD

[Re: Privacy Compliance Officer]

Australia